{"id":64768,"date":"2023-06-20T15:44:54","date_gmt":"2023-06-20T15:44:54","guid":{"rendered":"https:\/\/www.teamogy.com\/?p=64768"},"modified":"2025-09-10T17:16:55","modified_gmt":"2025-09-10T17:16:55","slug":"how-to-log-in-an-existing-user-from-a-new-device","status":"publish","type":"post","link":"https:\/\/www.teamogy.com\/cs\/manual\/how-to-log-in-an-existing-user-from-a-new-device\/","title":{"rendered":"How to log in an existing user from a new device"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; _builder_version=&#8220;3.22&#8243;][et_pb_row column_structure=&#8220;3_4,1_4&#8243; module_class=&#8220; et_pb_row_fullwidth&#8220; _builder_version=&#8220;3.25&#8243; width=&#8220;89%&#8220; width_tablet=&#8220;80%&#8220; width_phone=&#8220;&#8220; width_last_edited=&#8220;on|desktop&#8220; max_width=&#8220;89%&#8220; max_width_tablet=&#8220;80%&#8220; max_width_phone=&#8220;&#8220; max_width_last_edited=&#8220;on|desktop&#8220; custom_padding=&#8220;27px|0px|0|0|false|false&#8220; make_fullwidth=&#8220;on&#8220;][et_pb_column type=&#8220;3_4&#8243; _builder_version=&#8220;3.25&#8243; custom_padding=&#8220;|||&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_text _builder_version=&#8220;4.9.4&#8243; custom_margin=&#8220;|40px|40px|||&#8220;]<\/p>\n<h3 style=\"text-align: left;\">How to log in an existing user from a new device<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;4.9.4&#8243; text_font=&#8220;|300|||||||&#8220; ul_font=&#8220;||||||||&#8220; custom_margin=&#8220;|40px|40px|||&#8220; hover_enabled=&#8220;0&#8243; ul_text_shadow_style=&#8220;preset3&#8243; sticky_enabled=&#8220;0&#8243;]<\/p>\n<p>An existing user logs in with two-factor authentication (in this case, a code from Google Authenticator) when logging in for the <strong>first time from a new device.<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;4.9.4&#8243; text_font=&#8220;|300|||||||&#8220; ul_font=&#8220;||||||||&#8220; custom_margin=&#8220;|40px|40px|||&#8220; hover_enabled=&#8220;0&#8243; ul_text_shadow_style=&#8220;preset3&#8243; sticky_enabled=&#8220;0&#8243;]<\/p>\n<p>The user enters their <strong>username and password. <\/strong><\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8220;https:\/\/www.teamogy.com\/wp-content\/uploads\/First-login-with-temporary-password.png&#8220; alt=&#8220;First login with temporary password&#8220; title_text=&#8220;First login with temporary password&#8220; show_in_lightbox=&#8220;on&#8220; align_tablet=&#8220;center&#8220; align_phone=&#8220;&#8220; align_last_edited=&#8220;on|desktop&#8220; _builder_version=&#8220;4.9.4&#8243; custom_margin=&#8220;0px|40px|40px|||&#8220; custom_padding=&#8220;0px|||||&#8220; hover_enabled=&#8220;0&#8243; box_shadow_style=&#8220;preset2&#8243; locked=&#8220;off&#8220; sticky_enabled=&#8220;0&#8243;][\/et_pb_image][et_pb_image src=&#8220;https:\/\/www.teamogy.com\/wp-content\/uploads\/Code-from-Authenticator-app.png&#8220; alt=&#8220;Code from Authenticator app&#8220; title_text=&#8220;Code from Authenticator app&#8220; show_in_lightbox=&#8220;on&#8220; align_tablet=&#8220;center&#8220; align_phone=&#8220;&#8220; align_last_edited=&#8220;on|desktop&#8220; _builder_version=&#8220;4.9.4&#8243; custom_margin=&#8220;0px|40px|40px|||&#8220; custom_padding=&#8220;0px|||||&#8220; box_shadow_style=&#8220;preset2&#8243; locked=&#8220;off&#8220;][\/et_pb_image][et_pb_text _builder_version=&#8220;4.9.4&#8243; text_font=&#8220;|300|||||||&#8220; ul_font=&#8220;||||||||&#8220; custom_margin=&#8220;|40px|40px|||&#8220; ul_text_shadow_style=&#8220;preset3&#8243;]<b>Welcome to Teamogy.<\/b>[\/et_pb_text][et_pb_text _builder_version=&#8220;4.9.0&#8243; text_font=&#8220;|300|||||||&#8220; ul_font=&#8220;||||||||&#8220; custom_margin=&#8220;|40px|-9px|||&#8220; ul_text_shadow_style=&#8220;preset3&#8243;][\/et_pb_text][et_pb_text _builder_version=&#8220;3.26.5&#8243; text_font=&#8220;|300|||||||&#8220; custom_margin=&#8220;-14px|40px||||&#8220; custom_padding=&#8220;12px|0px||||&#8220; text_font_last_edited=&#8220;off|desktop&#8220; global_module=&#8220;14686&#8243; saved_tabs=&#8220;all&#8220;]<\/p>\n<p><span style=\"color: #f26522;\"><b>Get in Touch<\/b><\/span><\/p>\n<p><span style=\"color: #000000;\">If you have problem or need further assistance, do not hesitate contact Teamogy Support. Use online chat (inside Teamogy or everywhere on\u00a0<span style=\"text-decoration: underline; color: #0c71c3;\"><a href=\"https:\/\/www.teamogy.com\" style=\"color: #0c71c3; text-decoration: underline;\">www.Teamogy.com<\/a><\/span> in the lower right corner) and you will get prompt reply.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8220;1_4&#8243; _builder_version=&#8220;3.25&#8243; custom_padding=&#8220;|||&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_sidebar area=&#8220;et_pb_widget_area_1&#8243; _builder_version=&#8220;3.19.18&#8243; header_font=&#8220;||||||||&#8220; header_font_size=&#8220;30px&#8220; body_font=&#8220;||||||||&#8220; body_font_size=&#8220;14px&#8220; body_line_height=&#8220;1.6em&#8220;][\/et_pb_sidebar][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This chapter describes how to log in into Teamogy using Authenticator app.<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[291],"tags":[],"class_list":["post-64768","post","type-post","status-publish","format-standard","hentry","category-manual"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.teamogy.com\/cs\/wp-json\/wp\/v2\/posts\/64768","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.teamogy.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.teamogy.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.teamogy.com\/cs\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.teamogy.com\/cs\/wp-json\/wp\/v2\/comments?post=64768"}],"version-history":[{"count":1,"href":"https:\/\/www.teamogy.com\/cs\/wp-json\/wp\/v2\/posts\/64768\/revisions"}],"predecessor-version":[{"id":987518211,"href":"https:\/\/www.teamogy.com\/cs\/wp-json\/wp\/v2\/posts\/64768\/revisions\/987518211"}],"wp:attachment":[{"href":"https:\/\/www.teamogy.com\/cs\/wp-json\/wp\/v2\/media?parent=64768"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.teamogy.com\/cs\/wp-json\/wp\/v2\/categories?post=64768"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.teamogy.com\/cs\/wp-json\/wp\/v2\/tags?post=64768"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}