{"id":24461,"date":"2020-01-07T21:03:55","date_gmt":"2020-01-07T21:03:55","guid":{"rendered":"https:\/\/www.teamogy.com\/?p=24461"},"modified":"2020-01-08T17:42:31","modified_gmt":"2020-01-08T17:42:31","slug":"client-service-training","status":"publish","type":"post","link":"https:\/\/www.teamogy.com\/es\/onboarding\/client-service-training\/","title":{"rendered":"Client Service Training"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb3.22&#8243;][et_pb_row column_structure=\u00bb3_4,1_4&#8243; custom_padding=\u00bb27px|0px|27px|0|false|false\u00bb custom_margin=\u00bb|auto|-51px|auto||\u00bb module_class=\u00bb et_pb_row_fullwidth\u00bb _builder_version=\u00bb3.25&#8243; width=\u00bb89%\u00bb width_tablet=\u00bb80%\u00bb width_last_edited=\u00bbon|desktop\u00bb max_width=\u00bb89%\u00bb max_width_tablet=\u00bb80%\u00bb max_width_last_edited=\u00bbon|desktop\u00bb make_fullwidth=\u00bbon\u00bb][et_pb_column type=\u00bb3_4&#8243; _builder_version=\u00bb3.25&#8243; custom_padding=\u00bb|||\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb3.26.5&#8243; custom_margin=\u00bb|40px|40px|||\u00bb]<\/p>\n<h3>Client Service Team Training<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243; text_font=\u00bb|300|||||||\u00bb custom_margin=\u00bb|40px|40px|||\u00bb]<\/p>\n<p style=\"text-align: justify;\"><b>Duration: <\/b>2 x 2 hrs<\/p>\n<p style=\"text-align: justify;\"><b>Participants: <\/b>client service team &#8211; account\/project managers, account executives, account directors, project leaders and other members participating on the work with client.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243; header_font=\u00bb|300|||||||\u00bb header_3_font=\u00bb|300|||||||\u00bb]<\/p>\n<h4 style=\"text-align: left;\">Training agenda<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243; header_font=\u00bb|300|||||||\u00bb header_3_font=\u00bb|300|||||||\u00bb]<\/p>\n<h4 style=\"text-align: left;\">1. Overview<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243;]<\/p>\n<p><strong>Big picture &#8211; job flow<\/strong><\/p>\n<p>Present the job flow to the participants to understand Teamogy as a whole.\u00a0<br \/>Everyone needs to understand that Teamogy serves the whole company and everybody has an important role in it.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243;]<\/p>\n<p><strong>First login to system<\/strong><\/p>\n<p>Guide people how they can login to system. Explain 2 factor authentification and what to do in case they forget their password.<\/p>\n<p>Use following guides:<br \/><span style=\"color: #0000ff;\"><a href=\"https:\/\/www.teamogy.com\/en\/manual\/first-login\/\" style=\"color: #0000ff;\">https:\/\/www.teamogy.com\/en\/manual\/first-login\/<\/a>\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243;]<\/p>\n<p><strong>System layout<\/strong><\/p>\n<p>Show people how to adjust Teamogy &#8211; upload picture, change theme, adjust font size. It&#8217;s important that people feel comfortable and familiar with the system.\u00a0<\/p>\n<p>Use following guides:<br \/><span style=\"color: #0000ff;\"><a href=\"https:\/\/www.teamogy.com\/en\/manual\/first-login\/\" style=\"color: #0000ff;\">https:\/\/www.teamogy.com\/en\/manual\/first-login\/\u00a0<\/a><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243;]<\/p>\n<p><strong>Basic system navigation<\/strong><\/p>\n<p>Explain briefly main parts of the system in let sidebar (Dashboard, In Process, Documents, &#8230;) so people get familiar with the scope of Teamogy.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243; header_font=\u00bb|300|||||||\u00bb header_3_font=\u00bb|300|||||||\u00bb]<\/p>\n<h4 style=\"text-align: left;\">2. Plan the job<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243;]<\/p>\n<p><strong>Open a job<\/strong><\/p>\n<p>Opening a job is the first action a user should know. The jobr is the centerpiece of all Teamogy operations and will be daily bread for Client service people. Profitability of each job is the key to the profitability of the whole company.<\/p>\n<p>Use following guides for job management operations:<br \/> <span style=\"color: #0000ff;\"><a href=\"https:\/\/www.teamogy.com\/en\/manual\/about-jobs\" style=\"color: #0000ff;\">https:\/\/www.teamogy.com\/en\/manual\/about-jobs<\/a><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243;]<\/p>\n<p><strong>Create a meeting report and other documents<\/strong><\/p>\n<p>It is important to teach users to create company documents directly in Teamogy &#8211; meeting reports, creative brief, etc. All documents are in one place and there is order in the company.<\/p>\n<p>Use following guides to teach document creation:<br \/> <span style=\"color: #0000ff;\"><a href=\"https:\/\/www.teamogy.com\/en\/manual\/about-document\/\" style=\"color: #0000ff;\">https:\/\/www.teamogy.com\/en\/manual\/about-document\/<\/a><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243;]<\/p>\n<p><strong>Create a quotation<\/strong><\/p>\n<p>Quotation is a essential step in financial planning of the job.\u00a0<\/p>\n<p>Use following guides:\u00a0<br \/><span style=\"color: #0000ff;\"><a href=\"https:\/\/www.teamogy.com\/en\/manual\/about-sales-quotation\/\" style=\"color: #0000ff;\">https:\/\/www.teamogy.com\/en\/manual\/about-sales-quotation\/<\/a><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243; header_font=\u00bb|300|||||||\u00bb header_3_font=\u00bb|300|||||||\u00bb]<\/p>\n<h4 style=\"text-align: left;\">3. Realize the job<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243;]Report a time on a job[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243;]<\/p>\n<p>Create tasks for co-workers<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243;]<\/p>\n<p>Raise a PO for external supplier<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243;]<\/p>\n<p>Keep checking the job<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243; header_font=\u00bb|300|||||||\u00bb header_3_font=\u00bb|300|||||||\u00bb]<\/p>\n<h4 style=\"text-align: left;\">4. Bill the job<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243;]<\/p>\n<p>Approve supplier invoices for a job<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243;]<\/p>\n<p>Bill the client<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243;]<\/p>\n<p>Evaluate the job and close it<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243; header_font=\u00bb|300|||||||\u00bb header_3_font=\u00bb|300|||||||\u00bb]<\/p>\n<h4 style=\"text-align: left;\">5. Others<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243;]<\/p>\n<p>Create a company<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb3.26.5&#8243;]<\/p>\n<p>Time reporting<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb3.25&#8243; custom_padding=\u00bb|||\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_sidebar area=\u00bbet_pb_widget_area_2&#8243; _builder_version=\u00bb3.26.5&#8243; header_font=\u00bb||||||||\u00bb header_font_size=\u00bb30px\u00bb body_font=\u00bb||||||||\u00bb body_font_size=\u00bb14px\u00bb body_line_height=\u00bb1.6em\u00bb][\/et_pb_sidebar][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Client Service Team TrainingDuration: 2 x 2 hrs Participants: client service team &#8211; account\/project managers, account executives, account directors, project leaders and other members participating on the work with client.Training agenda1. OverviewBig picture &#8211; job flow Present the job flow to the participants to understand Teamogy as a whole.\u00a0Everyone needs to understand that Teamogy serves [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[67],"tags":[],"class_list":["post-24461","post","type-post","status-publish","format-standard","hentry","category-onboarding"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.teamogy.com\/es\/wp-json\/wp\/v2\/posts\/24461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.teamogy.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.teamogy.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.teamogy.com\/es\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.teamogy.com\/es\/wp-json\/wp\/v2\/comments?post=24461"}],"version-history":[{"count":0,"href":"https:\/\/www.teamogy.com\/es\/wp-json\/wp\/v2\/posts\/24461\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.teamogy.com\/es\/wp-json\/wp\/v2\/media?parent=24461"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.teamogy.com\/es\/wp-json\/wp\/v2\/categories?post=24461"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.teamogy.com\/es\/wp-json\/wp\/v2\/tags?post=24461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}